Frequently Asked Questions

Everything you need to know about shopping with Herbies

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing.

What is your return policy?

We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Can I track my package in real-time?

Yes, once your order ships, you will receive an email containing a tracking number and a link to monitor your delivery progress.

Are your products covered by a warranty?

All Herbies products come with a standard 1-year manufacturer warranty covering any defects in materials or workmanship under normal use.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.